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All you need is a mobile phone. Hop on and off trains, trams and buses without all that fiddling about
A revolutionary new approach to ticketing, and it’s FREE
Kiss goodbye to paper and plastic
Sail past every queue
The app detects the start and end of your journey using GPS and then takes care of payment (via the payment method offered by the public transport operator). You don’t have to check in or check out, you don’t have to do anything at all in fact! If you run into a ticket inspector, flash the barcode in the app to prove you’re paying for your trip. You can also use the barcode as a key to unlock closed gates.
How does Invisible Tickets work?
You asked, we listened! Next to the ‘fully invisible mode”, we also offer a manual check-in. If you prefer to be in control of your journey, you can switch from our ‘fully invisible mode’ to our ‘semi-invisible mode’. Invisible Tickets will remain in ‘sleep mode’, and as soon as you start your journey, you can activate Invisible Tickets by just one click. The app will detect the rest of your journey by itself.
Invisible & Semi-Invisible Mode
We can imagine that during these challenging and uncertain times with COVID 19, it can be difficult to avoid crowds while travelling. Luckily, we found a solution for this! Our Travel Smart feature gives you an indication of the crowdedness on the tracks. This way you can check upfront whether your track is expected to be crowded, so you can decide to start or to postpone your journey.
N.B.Please be aware that the Travel Smart feature is currently in a testing phase and that, therefore, predictions are neither correct, nor accurate.
Invisible Tickets & COVID 19
"An incredible convenience"
"It was a relief how the app worked, really accurate - I love it"
"So smooth I completely forgot I was using it"
WHAT USERS SAY
Is everybody allowed to use Invisible Tickets?
At this moment we only run pilots, please register via Pilot page if you want to participate in a pilot.
Where can I use Invisible Tickets?
We are currently running pilots in Belgium and expect to start pilots in other European countries soon.
Do I need an Internet connection to use Invisible Tickets?
You need to be online to use the service, however if your connection drops during your journey, for example because of a tunnel or you are going too fast, Invisible Tickets will still work
Frequently asked questions
Will Invisible Tickets app allow me to transfer to connection buses?
Currently we support trains and trams, we expect to support other models of transport in the near future.
How much does it cost to use Invisible Tickets?
Absolutely nothing. You will always pay the same (best) fare that an operator would charge you, with nothing charged on top.
What if I lose my phone?
You need to have a working, connected phone to start your journey, otherwise you need to buy a ticket. If you lost your phone during journey, contact firstname.lastname@example.org
and we will be able to help you.
What if I am having technical problems with the Invisible Tickets App?
What happens if an inspector needs to check my ticket?
He or she will accept the digital barcode in the app
What if my phone battery runs out in the middle of a trip?
When you next turn your phone, the app will prompt you to confirm your destination station and we will charge you accordingly. If you receive a fine whilst your phone is dead you can have it canceled by contacting email@example.com
How do I transfer Invisible Tickets to a new or replacement phone?
Just download the app onto your new phone, enter your email address and we’ll pick it up from there.